Crucial Conversations

Crucial Conversation: “A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong” (p. 3) and the outcome greatly impacts their lives. 3 Ways of handling crucial conversations: Avoid them. Face them and handle them poorly. Face them and handle them well.

Crucial Conversations

Crucial Conversation: “A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong” (p. 3) and the outcome greatly impacts their lives. 3 Ways of handling crucial conversations: Avoid them. Face them and handle them poorly. Face them and handle them well.